- General Provisions and Corporate Identity
These Terms of Service govern the commercial relationship between you (the consumer) and Betterware de México, S.A.P.I. de C.V., operating under the trading name Betterwarede, for the purchase of fabric hanging organisers via www.betterwarede.com. By completing a transaction, you agree to be bound by these provisions, which are structured in accordance with the commercial regulations of the United Mexican States and the mandatory consumer protection directives of the European Union. - Shipping and Logistics Framework
We facilitate international shipping to the European Economic Area through established carriers, including DHL, FedEx, and UPS Priority services. The standard transit duration for international deliveries is estimated at 7 to 10 business days. To keep you informed, automated tracking updates will be dispatched to your registered email address at key logistical milestones, including order dispatch, arrival at regional sorting facilities, and local out-for-delivery status. Should an order exceed the standard transit timeframe, we will initiate a formal investigation with the respective carrier and determine an appropriate resolution, which may result in a full refund or a replacement dispatch based on the operational findings. - Transfer of Risk and Ownership
In strict adherence to European Consumer Rights Directives, the risk of loss or damage to the physical merchandise does not transfer to you upon our handover to the logistics carrier. The risk of loss or damage is legally transferred to you only at the moment you, or a third party explicitly designated by you (other than the carrier), acquire physical possession of the goods. - Statutory Right of Withdrawal
Consumers residing within the European Union are entitled to a statutory 14-day right of withdrawal. You maintain the right to cancel your purchase within 14 days without providing any justification. The withdrawal period will expire 14 days from the day on which you acquire physical possession of the goods. To exercise this right, you must inform us of your decision to withdraw from the contract via a clear statement directed to our official contact email. - Damaged or Defective Merchandise
Should you receive items that present material defects or structural damage upon arrival, you may seek a resolution by contacting our support personnel via email. You are required to submit clear photographic evidence of the damage. Upon verification of the submitted evidence, we will process a full refund or arrange for an immediate replacement dispatch. For verified damage claims, it is not necessary to physically return the defective items to our facility. - Governing Law
These Terms of Service are governed by the applicable commercial laws of Mexico, without prejudice to the mandatory and overriding consumer protection regulations of your country of residence within the European Union. - Corporate Contact Information
For any formal referencing regarding these terms or your current order, please direct your correspondence to our official channels:
Corporate Entity: Betterware de México, S.A.P.I. de C.V.
Registered Office & Warehouse: Cruce carretera GDL-Ameca-Huaxtla Km 5, Supermanzana CP, 45350 Jal., Mexico
Email Address: fabric@betterwarede.com
Telephone Number: 52+3338360500