- Statutory Right of Withdrawal
In strict compliance with European Consumer Rights Directives, consumers residing within the European Economic Area possess a statutory 14-day right of withdrawal. You are entitled to cancel your purchase of our fabric hanging organisers within 14 days without providing any justification. This withdrawal period expires 14 days from the day on which you, or a designated third party, acquire physical possession of the physical merchandise. To exercise this right, you must formally notify us of your decision to withdraw from the contract via email at fabric@betterwarede.com. - Return Address and Procedures
Should you exercise your right of withdrawal for standard returns, the physical merchandise must be dispatched back to our central operational facility. The designated return address for all European customers is:
Cruce carretera GDL-Ameca-Huaxtla Km 5, Supermanzana CP, 45350 Jal., Mexico. - Damaged or Defective Merchandise
If your items arrive with material defects or structural damage, we offer a streamlined resolution protocol. You are required to contact our support personnel via email and provide clear photographic evidence of the damage. Upon verification of the submitted evidence, we will process a full refund or coordinate an immediate replacement dispatch. For verified claims regarding damaged goods, it is not necessary to physically return the defective items to our Mexican facility. - Logistics Exceptions and Transit Resolutions
We facilitate international logistics through established carriers, including the Priority services of DHL, FedEx, and UPS. The estimated transit duration for deliveries to the European market is 7 to 10 business days. All shipments operate under a Delivered Duty Paid (DDP) framework, meaning our corporate entity absorbs all applicable delivery fees and customs tariffs. Automated tracking updates will be dispatched to your registered email address at critical logistical milestones, including order dispatch, arrival at regional logistics points, and local out-for-delivery status. If an order exceeds the standard transit timeframe, we will initiate a formal investigation with the respective carrier. Based on the operational findings, we will determine a suitable resolution, which may result in a full refund of the transaction or a replacement dispatch. - Refund Processing and Accepted Payment Methods
When a refund is approved, whether due to a withdrawal, a verified defect, or a logistical exception, the funds will be credited back to the original payment method utilised during checkout. We process transactions and subsequent refunds through a variety of recognised methods, specifically including Visa, Mastercard, and American Express. Furthermore, transactions and refunds conducted via digital wallets, including Apple Pay and Google Pay, are fully supported. Please allow standard banking processing times for the credited funds to formally reflect in your account statement. - Corporate Contact Information
For any formal requests regarding refunds, returns, or logistical investigations, please direct your correspondence to our official corporate channels:
Corporate Entity: Betterware de México, S.A.P.I. de C.V.
Email Address: fabric@betterwarede.com
Registered Office & Return Facility: Cruce carretera GDL-Ameca-Huaxtla Km 5, Supermanzana CP, 45350 Jal., Mexico
Telephone Number: 52+3338360500