- Order Processing and Dispatch Facility
All orders for our fabric hanging organisers are processed directly at our corporate warehouse. The standard processing timeframe for preparing an order is 1 to 2 business days from the moment the transaction is confirmed. All physical merchandise is dispatched directly from our registered operational facility located at: Cruce carretera GDL-Ameca-Huaxtla Km 5, Supermanzana CP, 45350 Jal., Mexico. - Shipping Destinations and Logistics Partners
Our primary commercial focus is the delivery of physical goods to consumers within the European Economic Area. To facilitate international logistics, we have established operational partnerships with recognised global carriers, including the Priority services of DHL, FedEx, and UPS. - Shipping time
Once processed and handed over to the logistics carrier, the estimated international transit time to European destinations is 7 to 10 business days. This timeframe covers the entire shipping process from our dispatch point in Mexico to the final delivery address. - Shipment Tracking and Notifications
To maintain operational transparency, our logistics management system will automatically issue tracking updates to the email address you provided at checkout. These notifications will be dispatched at critical logistical milestones, including the initial order dispatch, the arrival of the goods at regional logistics sorting facilities, and the commencement of the local out-for-delivery phase. - Delivery Exceptions and Resolutions
We monitor our dispatch network to ensure deliveries are completed within the standard transit timeframe. In the event that a shipment exceeds the estimated transit duration, we will initiate a formal operational investigation with the relevant carrier. Based on the factual findings of this investigation, we will determine the appropriate resolution, which may result in a full refund of the transaction or the immediate dispatch of a replacement order to your registered address. - Corporate Contact for Logistics Enquiries
Should you require further assistance regarding the shipment of your order, please contact our support personnel using the official details below:
Corporate Entity: Betterware de México, S.A.P.I. de C.V.
Email Address: fabric@betterwarede.com
Telephone Number: 52+3338360500