1. What payment methods are accepted for purchases?
    We process transactions through a variety of recognised global payment methods. You may complete your purchase using Visa, Mastercard, and American Express. Additionally, our checkout framework supports digital wallets, including Apple Pay and Google Pay, to facilitate your transaction.
  2. Where do you ship, and what is the estimated delivery timeframe?
    Our retail operations are focused on the European Economic Area. We coordinate with established logistics carriers, including DHL, FedEx, and UPS Priority services, to manage international deliveries. The standard transit duration for orders dispatched to Europe is 7 to 10 business days.
  3. How will I know the current status of my order?
    Our order management system provides automated logistical updates. Tracking notifications will be dispatched to the email address provided at checkout during key operational stages, including the initial order dispatch, the arrival at regional sorting facilities, and the final local out-for-delivery phase.
  4. What is the protocol if my delivery exceeds the standard timeframe?
    If an order does not arrive within the expected transit window, we will initiate a formal investigation with the respective logistics carrier. Based on the findings of this operational review, we will determine a suitable resolution, which may result in a full refund or a replacement dispatch to your address.
  5. What is your return and cancellation policy?
    In compliance with European Consumer Rights Directives, consumers possess a statutory 14-day Right of Withdrawal. You are entitled to cancel your purchase within 14 days of acquiring physical possession of the goods, without providing any justification. To exercise this right and initiate a return, please direct a formal statement to our customer support email.
  6. How do you handle damaged or defective merchandise?
    If your fabric hanging organiser arrives with structural damage or material defects, please contact our support personnel via email immediately. You will need to provide clear photographic evidence of the issue. Upon verification, we will process a full refund or coordinate a replacement dispatch. For verified claims regarding damaged goods, it is not necessary to physically return the defective items to our facility.
  7. How can I contact corporate support?
    For any formal enquiries regarding our products, your order status, or these policies, please contact us through our official channels:
    Corporate Entity: Betterware de México, S.A.P.I. de C.V.

Email Address: fabric@betterwarede.com

Telephone Number: 52+3338360500

Registered Office & Warehouse: Cruce carretera GDL-Ameca-Huaxtla Km 5, Supermanzana CP, 45350 Jal., Mexico