1. Data Controller Identity
    This Privacy Policy outlines how your personal data is collected, processed, and managed when you visit or make a purchase from www.betterwarede.com. For the purposes of the General Data Protection Regulation (GDPR) and the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) of Mexico, the designated Data Controller is Betterware de México, S.A.P.I. de C.V. We maintain responsibility for the lawful processing of the personal information you provide to us during your interactions with our retail operations.
  2. Information Collection and Processing
    When you place an order for our fabric hanging organisers, we collect specific personal details required for order fulfilment and commercial communication. This includes your name, billing address, shipping address, email address, and telephone number. We process this information strictly to formalise the consumer contract, arrange the dispatch of goods from our Mexican facilities to your European address, and provide you with relevant order updates.
  3. Payment Processing via Stripe
    To facilitate commercial transactions, we utilise Stripe as our designated payment processor. When you finalise a purchase, your payment details are transmitted directly to Stripe for processing. Betterware de México, S.A.P.I. de C.V. does not collect, process, or store your complete financial or credit card information on our internal databases. The processing of your financial data is governed by Stripe’s respective data governance frameworks and legal obligations.
  4. Data Retention Period
    We retain your personal data only for the duration necessary to fulfil the operational purposes outlined in this policy and to satisfy legal obligations across our operating jurisdictions. In compliance with European commercial directives and Mexican tax regulations, order documentation and transaction records (excluding complete financial data) are retained for a statutory period of up to 10 years. Upon the expiration of this legal retention period, your personal information will be systematically deleted or anonymised in our records.
  5. Data Protection Measures
    We implement proportionate administrative and structural measures to manage the risks associated with the processing of personal data. While we take reasonable steps to protect your information against unauthorised access, alteration, or disclosure, no electronic transmission or digital storage framework can be deemed entirely impervious to risk.
  6. Your Legal Rights
    Under applicable European and Mexican data protection frameworks, you maintain specific rights regarding your personal information. These include the right to request access to the data we hold, the right to request rectification of inaccurate records, and the right to request the deletion of your data, subject to our overriding legal retention obligations.
  7. Corporate Contact Details
    For any formal requests regarding this Privacy Policy or the exercise of your statutory data rights, please direct your correspondence to the Data Controller using the official details below:

Data Controller: Betterware de México, S.A.P.I. de C.V.

Email Address: fabric@betterwarede.com

Telephone Number: 52+3338360500

Registered Office Address: Cruce carretera GDL-Ameca-Huaxtla Km 5, Supermanzana CP, 45350 Jal., Mexico